Privacy Policy
Last updated: 15 February 2026
1. Introduction
AusClear (ABN 70 628 031 587) ("we", "our", or "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, mobile number, and postal address
- Security Clearance Information: Clearance level requirements, citizenship status, employment details
- Technical Information: IP address, browser type, device information, location data, and website usage data
- Communication Records: Chat transcripts, email correspondence, and support tickets
3. How We Collect Information
We collect personal information through:
- Contact forms and enquiry submissions on our website
- Live chat interactions and AI assistant conversations
- Email and phone communications
- Cookies and analytics tools when you visit our website
- Third-party referrals and professional networks
4. How We Use Your Information
We use your personal information to:
- Provide security clearance consulting and sponsorship services
- Respond to your enquiries and provide customer support
- Process and manage your security clearance applications
- Communicate with you about our services and updates
- Improve our website, services, and user experience
- Comply with legal obligations and AGSVA requirements
- Conduct research and analytics to enhance our services
5. Disclosure of Information
We may disclose your personal information to:
- AGSVA: When facilitating security clearance applications and sponsorships
- Government Agencies: As required by Australian law or security clearance processes
- Service Providers: Third-party contractors who assist in delivering our services (e.g., IT support, CRM systems)
- Professional Advisors: Legal, accounting, or consulting firms when necessary
- Law Enforcement: When required by law or to protect our legal rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- Encryption of data in transit and at rest
- Secure Australian-based servers and data storage
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Staff training on data protection and privacy obligations
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Security clearance-related information may be retained for up to seven years in accordance with Australian government record-keeping requirements.
8. Your Rights
Under Australian privacy law, you have the right to:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Complaint: Lodge a complaint about our handling of your personal information
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us at support@ausclear.com.au
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These include:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites, including the AGSVA website. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
13. Complaints and Disputes
If you have concerns about our handling of your personal information, please contact us first:
Email: support@ausclear.com.au
Phone: 1300 027 423
Address: 82 Onkaparinga Valley Road, Woodside SA 5244, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
AusClear
ABN: 70 628 031 587
Email: support@ausclear.com.au
Phone: 1300 027 423
Address: 82 Onkaparinga Valley Road, Woodside SA 5244, Australia